Comments on: Snow Leopard Bricked My Rocket Stick – Rogers charges $500.00

By: Dave

Dave — Sun, 28 Mar 2010 06:45:34 +0000

Rogers is just another telcom whose motto is “the customer is always wrong.” No point boycotting Rogers–they are all the same. I lost the job I needed the Rocket stick for so I tried to return it. $500!

By: brians

brians — Tue, 16 Mar 2010 02:42:01 +0000

So we needed another rocket-stick for a work project, and the folks at Best-Buy sell us what they call ‘the best and newest’ Rocket stick out there, which turns out to be the same old one that I ended up having to return. Rogers still doesn’t seem to have this problem under control. The Sony Ericsson one still doesn’t work on Snow Leopard. It’s disappointing.

By: Tim

Tim — Mon, 01 Mar 2010 13:56:47 +0000

I bought my rocket stick in July never worked right since i got it had to restart computer or unplug the stick up to 10 times a day.i finally called them because i had enough They replaced the stick all was good i thought until i got a $950.00 bill because i was not informed about the cap being changed from $100-$500 they said they sent it in a text mess.well of course i didn’t see the new mail icon pop up because i had the stick set up on a computer by it self.I did this because if i used it in the computer i use for everything else my phone would get all choppy (magicjack)and all the restarting i missed it and when i put the new stick in with the same sim card the mess was not showing up So i am guessing the file system is different.The mess. between the 2 sticks are different with the same sim.Now they want this money and $400 on top of it to cancel the contract.Well lets go back to Nov. I got a letter from the manufacture saying the rocket stick i purchased did not meet the Radio Industry Standards Act. So as far as i am concerned there should be not a contract period for something that should not have been sold.But do they care nope they don’t they say it’s not there problem speak to the manufacture well i didn’t buy it from the manufacture i bought it from a Rogers store.There has to be many people out there with this same or close problem and something has to be done to stop these crooks!!!!

By: Rogers on Demand Online - Moving the TV experience online | Think Forward

Rogers on Demand Online - Moving the TV experience online | Think Forward — Sat, 28 Nov 2009 20:45:49 +0000

[...] move forward for Rogers. This morning I watched part of a West Wing episode on my Rocket Stick (yes, it’s working now) and both that product and this shows that Rogers is ready and willing to cannibalize it’s [...]

By: Amanda

Amanda — Sat, 28 Nov 2009 12:05:42 +0000

When I bought mine in April, I had a month to change my mind and bring it back for no charge. This was in Ottawa.

By: brians

brians — Sat, 31 Oct 2009 01:37:03 +0000

You should call them and get the new stick. There are now different rocket sticks, and the KDE sticks works with Snow Leopard.

By: Bill Sweets

Bill Sweets — Sat, 24 Oct 2009 11:06:58 +0000

Rodgers the dodger are well known for their coniving — I purchased an open contract paid $200 plus for the stick and the reception was awful kept complaining to well you know the proceedure kept stalling with excuses — decided to cancel return the stick and ask for my $200 back– no way they tell me a month has passed so no returns I’m left with a useless stick and they even had the nerve to send me a bill for the time a good outfit to stay clear of IMO

By: Judith Revel

Judith Revel — Fri, 16 Oct 2009 13:34:47 +0000

Bell’s turbo stick did the same when I updated to snow leopard and she told to uninstall snow leopard. I didn’t why should I.
Rogers called yesterday because I bought an iPhone and I tether it. They said would I be interested in getting the Rocket stick and I asked if it would work with Snow Leopard and they didn’t really know. He said I 15 days to try it out and if it didn’t work bring it back. They should know this don’t you think. I just stick with the iPhone.
I still had to pay a penalty at Bell for cancelling the service. I really think these companies should keep up to date. I have a Mac and she said the turbo stick would work with Windows 7 when they upgrade. I wonder if it will. Thanks for answering my question about the rocket stick.

By: Colleen Williamson

Colleen Williamson — Thu, 01 Oct 2009 03:26:36 +0000

Snow Leopard and Rogers Mobile Internet Rocket Stick Solution: 10 hours it took me to find this answer. Go to the ATT site go under support. on the left hand side you will see that ATT has the download for Snow Leopard,well at least the OPTION software.aka Globe Trotter connect) Rogers is advising people to download the version for 10.4 and 10.5 which is for Tiger and Leopard not Snow Leopard. once you remove the wrong version from Rogers. install the version from ATT. Then go to Globe Trotter (may work for Sony Ericcson, worth a shot) go under Globe Trotter Prefences click on Network. Under Edge/GPRS/3 G Network enter the following APN:internet.com User id: wapuser1 password:wap. Do not click on reset or it wont work. just close the window. Your window will go from No Card Found to Searching for Network to Rogers Connect. Should work fine. But a lot of valuable time wasted. I contacted Rogers Tech Support and Complaint Department and gave them this information. Slow to react.

By: brians

brians — Mon, 21 Sep 2009 02:55:26 +0000

So a little update, which if it happens, I’ll write into new blog post. Rogers is sending me the new Rocket Stick. I understand this one works in Snow Leopard. It’s supposed to arrive in my office tomorrow so I’ll update if it’s all working again with proper drivers. Maybe it’ll be faster too!